MANILA: Toyota Motor Philippines (TMP) has recently experienced a data security incident that affected some registered MyToyota mobile app users.

In a statement, TMP President Masando Hashimoto explained that the  unauthorized disclosure of the customer information involved an “unintentional human error and concerns the confidentiality of the data of the affected customers.” The incident has already been reported to the National Privacy Commission since May 14.

While the incident covers certain sensitive personal information, the company president assured that no data regarding financial transactions have been breached.

“We continue to investigate security issues and cooperate with the appropriate government authorities. Rest assured that we will continue to update the affected customers on the progress of this probe,” he said.

“Meanwhile, we remind all registered MyToyota users to be vigilant and cautious of potential privacy harms due to said incident,” the TMP helm added, and apologized for the inconvenience to customers.

Meanwhile, he also said that the company continuously puts up additional safeguards to keep customer data secure and avoid similar incidents in the future.

“For customer concerns related to the security incident, please get in touch with Toyota Customer Assistance Center number (02) 819-2912 or email address customerassistance@toyota.com.ph and TMP’s Data Protection Officer through DPA.compliance@toyota.com.ph,” Hashimoto noted.

Photos from Toyota Motor Philippines, Ruben Manahan IV

Also read:

myToyota Wallet app introduces e-money feature

myToyota Connect brings suite of connected services to owners

myToyota Connect to be powered by Smart IoT eSIM solutions