Nissan Assist App digitizes brand's customer service

MANILA: Nissan Assist, the automaker's first mobile customer support app, is being released in the country by Nissan Philippines (NPI). It is a part of the company's digital transformation program and is intended to unite NPI, partner dealers, and consumers in one online ecosystem while providing Nissan customers nationwide with a fully digital, end-to-end customer service experience.

From pre-purchase to vehicle maintenance, Nissan customers will now have access to all Nissan services they require through a single channel. The mobile application even enables non-owners of Nissan vehicles to read up on vehicle details, schedule a test drive or quote request, and track vehicle sales orders.

Current Nissan vehicle owners can schedule a service appointment and view their vehicle's maintenance history through Nissan Assist. This cuts down on waiting times for appointments or services and makes it simpler for individual work order status monitoring. In an emergency, roadside assistance is also accessible. The Nissan Assist app is made as full as possible by additional features like news on model releases, sales and after sales campaigns, dealership locators, and promo updates.

"With Filipinos being no stranger to digital services, we know how important it is to adapt to their fast-paced and always online lifestyles. Nissan Assist furthers our commitment of improving the customer experience by bringing our services closer to them with just one the click of their fingers," says Nissan Philippines President Juan Manuel Hoyos. "From pre-purchase research to after sales service, we're now even more accessible to our customers."

Beyond easy access to key services, Nissan Assist also offers loyalty programs and exclusive deals for app owners. Users can earn and track points, and that they can use to redeem Nissan merchandise, services, and exclusive offers. All these makes owning a Nissan more convenient, exciting and enjoyable.

"We see digitization and electrification as two important elements that must go hand in hand, putting the customers at the heart of our business while also working towards electrified mobility," adds Hoyos.

The Nissan Assist is now available for download on the Google Play Store for Android users, and the App Store for iOS users.

Photos from Nissan Philippines Inc.,

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