Ducati gives free software updates, 3-month warranty extension

MANILA: After the rollout of its “Ducati Cares” program, which establishes measures to be implemented in welcoming Ducati customers and enthusiasts (the Ducatisti) back to dealerships, Ducati also provides three-month warranty extensions for new bikes and those having the “Factory Ever Red” warranty extension.

The three-month extension is applicable for all Ducati owners, whose warranty deadlines fall between March 1, 2020 and May 31, 2020. Aside from this, those who were not able to have scheduled maintenance because of mobility limitations during the COVID-19 pandemic, can recover any coupons until July 31, 2020 without affecting the warranty validity.

In partnership with its official network, Ducati also provides free checking which includes vehicle and engine software updates. During general inspections, functional and safety assessments will be undertaken, based on the standard Ducati warranty regulations (service is available at dealerships who are taking part in the program).

Ducati also offers premium customer care through online satisfaction surveys that enable the brand to maintain excellent standards within their network. Customer managers are available for those seeking advice regarding the proper use and maintenance of Ducati vehicles. The company also provides specialized road assistance as part of the warranty coverage.

Motorbikes under the “Factory Ever Red,” which is the official extension of Ducati, can avail of an extended warranty period by 12 or 24 months aside from the two years that the Ducati Warranty has indicated and the three-month extension following the pandemic. Currently, the “Factory Ever Red” warranty is officially available only in selected countries in Europe, Australia, Japan, and South Korea but is possible to be introduced in the Philippines in the future.

The coverage of the “Factory Ever Red” warranty is the same as that of the Ducati Warranty for new motorcycles and it is applicable to all parts of Ducati vehicles excluding the battery and accessories, aesthetic defects, and components subject to wear and tear.

Ducati dealers will directly notify customers involved in the next few weeks. For additional information and queries, customers can also contact and schedule an appointment with their trusted dealers.

Photos from Ducati

Also read: Ducati sells 50,000 bikes 5 years in a row